FAQS
- Atomizer&Pod
Air flow controller Pod use skills
Where to buy accessories for your Atomizer/tank?
How to remove the vape coil properly?
When you find your novo / novo 2 leaking or auto-firing?
How to prime the atomizer
How long does an atomizer last?
Vape Tastes Burnt? Top Tips for You
Leaking issues-getting the e-liquid into the mouth while vaping
Leaking issues-Leaking from the bottom air flow hole
- Battery&Mod
How to Deal with the Reminder of "Max Puff" or "Puffs Over"
LED Light Blinking Problem for Pod Device
"Ohms Too Low" or "Ohms Too High"?
"Low Battery" or "Weak Battery"
"Too Hot" and Overheating
LED Light Blinking Problem for Pen-Style Battery
"Short Atomizer" or "Don't Abuse Protects" Error Message
Mod or Vape Can't Fire
Error on Reading Resistance
Screen Problems - Screen Won't Turn on
- Upgrade
Attention! Note on the upgrade!
- Warranty
Notification for Repeated Warranty Claim
How do we use the 4 boxes on SMOK website?
How to get contact with us efficiently?
When you try to open a claim but you are not with the receipt picture?
How to scrap a mod?
How to start a warranty claim without the purchase proof
How to create an address in the after-sale system?
Warranty attentions
How to get in contact with SMOK about warranty problems directly?
How to track your warranty item which sent to the USA warranty center?
- Online Order
How to register on SMOK website?
How to track your package?
When and how can you cancel your order?
How long will it take for you to get the package?
What does the order status mean?
- IVPS Tour
Download IVPS Tour
Bluetooth connection
- Popular Usage Tips
Where I can find my warranty claim in warranty system?
E-juice Sucking's Cause and Solution
