Order Help
Most payment and order problems can be fixed in a few minutes. Choose the situation that matches yours.
Go to My OrdersThe payment page or card form will not load
- Turn off Wi-Fi and switch to mobile data, then reload the page.
- Disable VPN or content blockers, or try another browser.
- If the form still does not appear, choose a different payment method.
My payment was rejected or shows as failed
- Check your card number, expiry date, CVV, and billing address.
- Make sure your card supports online and international payments.
- If your bank asks you to verify the payment, complete the verification and try again.
- If your bank shows a completed charge, do not pay again. Wait a few minutes and refresh the order.
My order is waiting for payment
- Your order is saved. Sign in, open My Orders, and select the order to complete payment.
- If you closed the payment page, you can return to the order from My Orders.
- If the order page will not load, switch to mobile data and try again.
I paid but the order still shows unpaid
- Wait a few minutes and refresh the order. Some payments take longer to confirm.
- Do not pay again if your bank shows a completed charge.
- If the order still shows unpaid after 15 minutes, email order@smoktech.com with your order number and a screenshot of the payment.
Still need help?
Include your order number — you can find it in My Orders or the order details page — and attach a screenshot if possible.
Orders & payments order@smoktech.com
After-sales support@smoktech.com
For other questions, contact us.
